All case studies / Voice AI & Calls

A voice AI agent answers inbound calls and creates a deal in Bitrix24

Industry: Industrial equipment, B2BScale: in-house sales team using Bitrix24Timeline: about 6 weeks including refinementsCategory: Voice agents and calls

whatever the outcomea deal is created even if the call drops

without a developerthe client edits questions and product range in the admin panel

in productionthe agent answers calls outside business hours

I need something similar

Package based on this case study: AI Assistant and Voice Bot for Customer Booking · from $1,500

Before

The company needed to answer calls to its main number when sales managers were unavailable
The lead had to go straight into the Bitrix24 pipeline with the caller's phone number
The client wanted to edit the agent's scripts and product range without a developer

What we built

The agent answers inbound calls by voice and asks about the caller's product needs
It creates a deal in the Bitrix24 pre-sales pipeline with the caller's number
The call recording and transcript are automatically added to the deal
If the call drops or the caller says goodbye without submitting a request, a deal is still created
Repeat calls from the same number do not create duplicate deals

How it works

Inbound callcompany number, Voximplant

→

ConversationYandexGPT, speech synthesis

→

DealBitrix24, pre-sales pipeline

→

Recording and transcriptin the deal

Result

The work was accepted and paid for
The client routed calls outside business hours to the agent
Client feedback: "In my opinion, this is the first working model"
The AI runs on the client's account in a Russian cloud, and the model charges are billed to the client

Technology

VoximplantYandexGPTBitrix24 RESTPythonsystemd

What matters in a project like this. The main risk with a voice agent is not the voice, but a lost lead. That is why a deal is created from the caller's number whatever the outcome of the conversation, while duplicates are filtered out.